Frequently Asked Questions
1. Who are we?
TIFOSO forms part of Whybee Ltd a small family run business specialising in the distribution of Formula One Clothing, Motorsport Merchandise and Official Branded Teamwear. We began selling online in 2003 focusing mainly on the professional Italian racewear range from the leading manufacturer OMP Racing SRL. We have since expanded the products we offer to include all the official collections from the premier Formula One racing teams such as Mercedes-AMG Petronas, Scuderia Ferrari and Red Bull Racing. Other famous brands from the world of Motorsport include Aston Martin Racing, BMW motorsport, Lotus, Alpinestars, Sparco and Many more.
We have over 14 years of online selling experience and have shipped products all around the World to thousands of happy satisfied customers. We have used this experience and knowledge to set up our new dedicated website TIFOSO, which aims to be the premier online store for the motorsport fan, distributing only the highest quality official clothing and merchandise.
If you have any queries please get in touch: firstname.lastname@example.org
2. Why buy from us?
We offer some of the best value prices in Europe and carry large stocks in our UK based warehouse. We offer a fast efficient mail order service and most popular items are delivered within a few days in the UK.
3. How do you buy off our website?
You can pay by credit or debit card using the hugely popular secure online payment system PAYPAL. This is the most secure payment system currently available on the internet so it is a very safe way of paying. To pay by PAYPAL all you need to do is add the items to the basket, and click the "Pay Now" button to check out, the simply follow the PAYPAL instructions.
4. Can I order over the telephone?
We are sorry but at this time we do not accept any orders over the phone. All orders must be placed online using our website, so they can be automatically processed by our order system. This is to help reduce the risk of credit card fraud and it also enables us to offer a more efficient traceable service to our customers.
5. How do I change or remove an order from my shopping basket?
If you would like to remove an item from your basket simply change the quantity to zero and click update. The same process applies to changing the quantity of any item.
6. How do I cancel a completed order?
Cancellations are subject to our terms and conditions. You need to inform us by email within 7 days of the order date to email@example.com
7. How soon do you send an order after payment has been received?
We aim to despatch all orders received before 1pm GMT on the same working day (Monday to Friday). If you order after 1pm on a Friday and over the weekend your order would be dispatched on the following Monday morning.
8. How is my item delivered?
Please refer to our detailed delivery page here where you questions will be answered.
9. How do I return an item?
Please email us first to let us know why you are returning it, so we can solve any problems at this point. If you then need to return an item to us, please pack it carefully in the original box, undamaged and unused. Then send it to us at: Whybee Ltd, Returns Dept., Gaghills Mill, Waterfoot, Rossendale, Lancashire, BB4 9BB. The cheapest way to send it back is probably using Royal Mail Parcel Service at any Post Office that costs around £3-10 for an average sized parcel. Please include your name, address, email, order reference and reason for return.
10. What is the best way of contacting you?
We are an internet based mail order firm so to contact us please email firstname.lastname@example.org. We aim to answer all emails within 24 hours (Monday to Friday) Please provide as much information on your email as possible so we can answer your enquiry quickly and efficiently. Please be aware we are only available to reply to emails office hours Monday to Friday.
11. Where can I find a list of your terms and conditions?
Please see our Terms & Conditions.
If you have any questions please email us on email@example.com we will be glad to help!